Changes to your Service:
If you are looking to have something changed about your service, such as possibly having your day switched or having your lawn cut shorter, you may tell the worker in the Blue shirt (that is the foreman) that is present for that day. This only applies to having the lawn cut shorter so that the foreman knows for that day. Please give out office a call so that it is properly taken care of and doesn’t get over looked the following week, especially is you are inquiring about having your day switched. We don’t always get told when you let our crews know something and things get missed that way.
If you are having a special event, such as a party or family gathering at your home, please contact our office a week prior so that we can ensure that your property will be looking pristine when everyone arrives. We will make sure that the grass is cut to the perfect length and that the weed whacking and edging is completed as well. If you would like us to cut it on a different day than normal please inform us of that as well.
Day of Choice:
We do ask when you fill out your contract what your specified day of choice would be. We do try our best to accommodate everybody. However, we do not guarantee that you will be put on for that specific day of your choosing. We have to put you where is fits best for where we are each day.
Customers will be billed $35.00 per man per hour for any leaf maintenance during the entire lawn agreement for extra time that is spent maintaining the property outside of lawn cutting. Leaf maintenance begins in October and runs through the end of the season in November. Leaf Maintenance is not an optional service.
All lawns are scheduled Monday – Friday. If there is rain during the week at all there is a possibility that your lawn could be pushed back a day from its normally scheduled cut day. All lawns will be finished no later than Sunday and if there is any reason that we cannot complete your job for that week you will be notified.
Billing will be generated on the last day of the month. Payment is due by the 15th of every month unless other arrangements have been made. Your bill will reflect the date that your lawn was serviced each week.
Payment terms are net 15 days unless other arrangements have been made. Your invoice will reflect the terms of your agreement. We expect that payment well be received within that time period. Payment options available are: pay by check, over the phone by credit card or pay online with PayPal or Intuit Payment Services at www.mowingmadness.com
Automatic $15.00 late fees will be assessed monthly on all accounts when payment is not received by the 20th of each month. If there are circumstances that will delay payment, call the office and let us know. We will look at the date on the envelope from the postal service if there is any question.
If we do not receive payment in full by the 30th of the month (15 days past the due date) we will have to temporarily terminate services until the balance is paid in full. If the balance isn’t paid in full after one month of our office trying to contact you either by phone or letter, your account will be taken to small claims court immediately and you will be responsible for attorney fees and all court costs.
There will be times you will not need service on your scheduled day. If you need to be skipped, the office will need to be notified 48 hours in advance. If we show up and you do not want your lawn cut, a $15.00 charge will be assessed to your account. The charge will help to cover labor and gasoline expenses.
Any extra service (ex. dethatch, aeration, landscape, shrub trimming) requested will be invoiced separately from your normal monthly lawn service invoice. Unfortunately, no extra services will be provided if your account is past due.
In order to cancel your services, Mowing Madness must be notified in writing and be given at least 14 days notice. Your service will be canceled 14 days after receipt of your cancellation notice. The office will call and confirm that we receives your letter. Please see your agreement for possible cancellation fees.
The customer has the duty to inspect the property within three (3) days after work has been completed. Notice of reasonable dissatisfaction must be given to Mowing Madness with this time. Mowing Madness will have three days to correct such work at no additional cost. Failure to notify Mowing Madness shall constitute a waiver of any claim against the dissatisfaction.
All disputes must be called into the office immediately following you receiving the invoice. If you fail to call the office all invoices are expected to be paid by their appropriate due date. Please see collection section for what action is taken on past due accounts.
Any complaints that you may have should be addressed with the office staff immediately. If we are not informed in the office then there is no way for us to fix our mistakes. We take pride in our work and want you to be happy with every service you receive. Once a complaint comes in it is addressed with the crew that was on your property and it is handled promptly. If there are any damages we will do our best to repair them appropriately.